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About Us Natty Netty are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Natty Netty
73 Chapel Street Exning Newmarket Suffolk CB8 7HB United Kingdom
Phone: 01638 603329
Email: sales [at] nattynetty [dot] co [dot] uk
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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept Visa, Mastercard, Switch/Maestro, Solo and Electron details over the Web using Actinic Payments backed with the Royal Bank of Scotland Group as our secure payment processor. Alternatively you can choose the Paypal option to pay with either your credit/debit card or your PayPal account.
Overseas customers MUST select Paypal as their payment method at checkout.
If you do not like submitting your credit card details over the web, or have difficulty with the e-secure bank accepting your details, select the 'Send Us A Cheque' option from the 'Payment Method' drop down list, print out your receipt and post your details and cheque to us. Alternatively you can pay by card over the phone during our shop opening hours by calling 01787 278574.
If you use the post you can also pay by postal order.
Please make cheques payable to : NattyNetty
Send your cheque or postal order to: NattyNetty, 73 Chapel Street, Exning, Newmarket, CB8 7HB, United Kingdom
If paying by cheque, your order will be despatched once payment has cleared, this is usually 5 working days after we receive the cheque.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping And Handling Postage and Packing for the UK is charged as follows :
£2.50 for orders up to the value of £25.00
FREE for orders over £25.00
For orders placed from overseas please select 'Credit or Debit Card' as your payment method.
Postage and Packing outside the UK but within Europe shows as a standard charge of £8.50 which will be automatically added to your order. However once the actual postage has been calculated we will adjust the shipping amount before accepting payment from your card provider - the maximum you will ever be charged is the £8.50 and the minimum will be the standard UK rate of £2.50.
Postage and Packing to USA, Canada, Australia and New Zealand shows as a standard charge of £20.00 which will be automatically added to your order. However once the actual postage has been calculated we will adjust the shipping amount before accepting payment from your card provider - the maximum you will ever be charged is the £20.00 and the minimum will be the standard UK rate of £2.50.
If you have any questions about postage charges or would like an idea of the likely postage charges for overseas orders please email us and we will be happy to advise you.
Please note that whilst we take every care to send orders with the approriate insurance we can not be responsible for the Post Office failure to deliver. Where we can claim compensation for lost parcels from the Post Office we will refund or resend your orders. If we cannot reclaim compensation we cannot reimburse you.
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Delivery Schedule We aim to dispatch your order via Royal Mail or courier within 48 hours, however please allow up to 5-7 working days. Please be aware that there are times when we have many orders to process so delays in our delivery schedule may occur.
If any of the goods are out of stock but due to arrive from our suppliers within a few days we may hold on to your order until these arrive. Where part of the order is out of stock and expected within 14 days we will dispatch the part that is in stock and send the delayed items separately. If an order is dispatched in more than one part you will only be charged for delivery once.
POSTAL STRIKES : Please note that we will continue to dispatch orders during postal strikes unless told otherwise by the Royal Mail. During these periods we will send ALL orders using recorded delivery, hence they will require a signature on receipt.
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| Back Orders If your item is not in stock and we have no expected delivery date you will always be emailed with the option for us to back order the item or to cancel the item and receive a refund if you would rather not wait. |
| Credit Card Security All credit card numbers are submitted through Actinic Payment or PayPal Business secure servers. These offer you full banking security with the added confidence of the golden padlock when you input your card details. They are not held in clear text on any non-secure web site. |
| Guarantee We guarantee your satisfaction. If you are not happy with any item please let us know, return it to us in good condition and we will provide a refund. Please also refer to the Returns Policy section. |
Reaching Us If you need to reach us, please email us using the link on the store page or at sales@nattynetty.co.uk.
Alternatively, you can call on 01638 603329 (International +44 1638 603329) or write to us at 73 Chapel Street Exning Newmarket Suffolk CB8 7HB United Kingdom |
Privacy Policy Natty Netty do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposesData collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
Returns Policy UK law states that you are entitled to a 'cooling off ' period after placing your order. You may cancel your order without reason and return it within 7 working days after the day of receipt for a full refund excluding the postal charges. Goods must be returned AS NEW AND UNUSED. Where goods are supplied in sealed packs or containers, the packs must be unopened and intact. The cost and safe return of the goods is the responsibility of the customer. You are advised to obtain proof of postage from the post office. NattyNetty are not responsible for the loss of goods during transit.
You must notify us in writing either by email sales@nattynetty.co.uk or write to: NattyNetty; 73 Chapel Street, Exning, Newmarket, CB8 7HB, United Kingdom
Refunds will be processed within 30 days notice of the cancellation date.
We will acknowledge and deal with any complaint as quickly and efficiently as possible and will endeavour to resolve any dispute within a specified timescale. We will keep you informed of the progress at all times.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
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